All Inclusive Information
Step into a world of excitement and create unforgettable memories at Pickalbatros Neverland Hurghada - where every moment matters. Home to Egypt's largest water parks and premier entertainment hub. Located in the heart of Hurghada, our resort is designed to deliver exceptional comfort and unforgettable experiences.
This app is your personal guide, giving you easy access to hotel information, restaurant hours and daily activities - all at your convenience.
Our dedicated team is here 24/7 to ensure a seamless and memorable stay.
Enjoy your every moment at Neverland!
App Instruction:
Please refresh this page daily/ hourly during your stay to be updated on Restaurant hours & Entertainment Schedule
App-Anleitung:
Bitte aktualisieren Sie diese Seite während Ihres Aufenthalts täglich/stündlich, um über die Öffnungszeiten des Restaurants und das Unterhaltungsprogramm auf dem Laufenden zu bleiben.
Инструкция приложения:
Пожалуйста, обновляйте эту страницу ежедневно/ежечасно во время вашего пребывания, чтобы быть в курсе часов работы ресторана и расписания развлечений.
Instrukcja aplikacji:
Odświeżaj tę stronę codziennie/co godzinę podczas swojego pobytu, aby być na bieżąco z godzinami otwarcia restauracji i harmonogramem rozrywki.
Instructions de l'application :
Veuillez actualiser cette page quotidiennement/toutes les heures pendant votre séjour pour être informé des horaires du restaurant et du programme des divertissements.
تعليمات التطبيق:
يرجى تحديث هذه الصفحة يوميًا / كل ساعة أثناء إقامتك للحصول على تحديثات حول ساعات عمل المطعم وجدول الترفيه
IMPORTANT TO KNOW
Dear Valued Guest,
Please be advised that guests are responsible for any damage to hotel property in their room during their stay, including items such as televisions, mirrors, furniture, and all other room facilities.
ANY DAMAGE OF PROPERTY INSIDE THE ROOM WILL BE SUBJECT TO CHARGES AND BILLED ACCORDINGLY. THE GUEST WILL BE REQUIRED TO COVER THE FULL COST OF REPAIR OR REPLACEMENT.
The hotel shall not be held liable for any loss of personal/ valuable belongings or damage to guests’ personal property during their stay. For your convenience and security, we strongly recommend that you use the safe box provided in your room to store your valuable items.
If you notice any existing damage upon entering your room, please report it to the Reception immediately by dialing 791 or 793.
We appreciate your understanding and cooperation.
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Important Announcement
⚽ Catch the match live at 22:00 on the big screen at Wave Stage and experience the excitement with fellow fans. Prefer another spot? The match will also be shown at the Main Reception Lobby Bar and at Jungle Bar by the VR Area. Grab your seat, cheer for your team, and enjoy the game! ⚽
Please check our Restaurant Timings for more details
SCROLL DOWN FOR MEAL TIMES & ENTERTAINMENT SCHEDULE
Dear Valued Guest,
Please be advised that guests are responsible for any damage to hotel property in their room during their stay, including items such as televisions, mirrors, furniture, and all other room facilities.
ANY DAMAGE OF PROPERTY INSIDE THE ROOM WILL BE SUBJECT TO CHARGES AND BILLED ACCORDINGLY. THE GUEST WILL BE REQUIRED TO COVER THE FULL COST OF REPAIR OR REPLACEMENT.
The hotel shall not be held liable for any loss of personal/ valuable belongings or damage to guests’ personal property during their stay. For your convenience and security, we strongly recommend that you use the safe box provided in your room to store your valuable items.
If you notice any existing damage upon entering your room, please report it to the Reception immediately by dialing 791 or 793.
We appreciate your understanding and cooperation.
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⚽ Catch the match live at 22:00 on the big screen at Wave Stage and experience the excitement with fellow fans. Prefer another spot? The match will also be shown at the Main Reception Lobby Bar and at Jungle Bar by the VR Area. Grab your seat, cheer for your team, and enjoy the game! ⚽
Check-out time
Check-out time is 12:00.
For late check-out, extra charges apply. Please contact the Reception (793) for advice
Safe Box
For convenience and security, we recommend to place all valuables in the room safe.
Instruction on how to use are displayed on the safe box door. If an event the safe box is not working properly, please call the reception, dial 793
Instruction on how to use are displayed on the safe box door. If an event the safe box is not working properly, please call the reception, dial 793
Laundry, Dry Cleaning and Valet Service
Laundry bags and price lists are located on the armoire shelves;
if your laundry is received by 09:00, it will be returned to you on the same day at 18:00
SPA & Gym
Gym is Free of Charge from 07:30 till 20:00 (located no. 22 on the map)
2 Spa Locations: 1-Jungle Spa - No. 22 on the map, 2-Alf Leila Spa before reception area
Sauna/ Steam/ Hammam (All Spa Services) are charged extra
Important: SPA is an Adults ONLY Zone
Doctor/ Clinic
Clinic Time: 10:00 till 15:30 & 19:00 till 22:30
30minutes in-between off time: Lunch Break 13:30 till 14:00 and 20:30 till 21:00
Doctors' consultation at the clinic is available 24Hours. Should you require any assistance, please contact Guest Relations at telephone no. 791
Paddle Court
With guest's own racket - 10 Euro per Hour
With guest's own racket, after sunset (17:00) - 15 Euro per Hour
Without own racket - 15 Euro per Hour
Without own racket, after sunset (17:00) - 20 Euro per Hour
Sunbeds
Important: Sunbeds Reservation is STRICTLY PROHIBITED
Reservations of sunbeds are not allowed and the hotel have the rights to take your belongings if the sunbed is reserved or unused for a longer time
Dress Code
The dress code around the hotel's public areas and restaurant are smart casual.
Swimwear and Wet Clothes are NOT ALLOWED inside the restaurants
Towel Cards
In case of loss, damage or unreturned towel cards to the reception upon check-out, a fee of 15US$ will be charged to your bill
WI-FI
Connect to the wifi network by following below:
Username: Room Number as per your room card
Password: Family/ Last Name
E-mail: Your e-mail address
Breakfast Box
In an event of midnight trips and required a food box, kindly go to the reception a day before the trip
Pharmacy
2 Pharmacies on site, 1 in Alf Leila Area (before reception), and 1 in Jungle Area (see map below)
Lost & Found Office
In an event you lost something during your holiday, kindly visit our Lost & Found office or ask assistance from our staff
See map below for lost & found office
ATM Machines
ATM Machines are available on-sites2 ATM machines in Main Reception
2 ATM machines in Alf Leila area (Front of Reception entrance)
1 ATM machine in Neverland Store
Extra Charge Services
The following servcies are Extra Charge and subject to prior confirmation
Room Service
Cold Stone Ice Cream
Candy Shop
Billiard
Turkish Coffee
Star Fish Restaurant
Spa Services
Laundry Services
Water Sport & Diving Centers
Limousine/ Taxi Service
Clinic
2 Paddle courts
Ala Zeytin Turkish a la carte Restaurant (Visit Alf Leila Wa Leila for reservation)
Contact Information
If you need further details or requirements in your room and assistance required, please contact below:
Main Reception
Available 24/7
Telephone Numbers: 3 / 793 / 801 / 802 / 803
Jungle & Water Valley Guest Relations
Telephone Number: 791
ROOM SERVICE NO.: 44
Alf Leila Reception
Available 24/7
Telephone Number: 880 / 888
ALL-INCLUSIVE FREE FACILITIES
Restaurants (for Meals)
Main Reception Building - 4 Restaurants
Mediterranean
Soprano
TAJ - (Indian Cuisine)
Rockin' Burger - (Burgers & Fries)
Jungle Aqua Park Active Pool Area - 4 Restaurants
Tagine - (Oriental Moroccan Cuisine)
Zum Kaiser - (German Cuisine)
L'Asiatique - (Asian Cuisine)
Alfredo - (Italian Cuisine)
Alf Leila Wa Leila Area - 4 Restaurants
Le Marche
La Casa
Mediterranean
Ala Zeytin (a la carte restaurant)
Beach Facilities
Pick-up at Shuttle Waiting Area (White Bus)
starting from 08:00 till 18:00 (max. 30 minutes interval)
Beach Bar & Snack Bar Included - See timings for details
Important: Guest must take the towels from the Hotel's towel box area and to bring to the beach. NO TOWELS will be provided in the beach area
Shuttle Buses
Blue Bus
Blue bus is running around the hotel from 08:00 till 01:00am (12midnight). Waiting times and interval may vary
White Bus
White bus is the beach bus starting from 08:00 till 18:00 (max. 30 minutes interval)
Shuttle Bus waiting area is on the right side of Main Jungle Reception and Alf Leila Entrance
Neverland Show
Neverland Show is a dinner show that starts at 18:30, located at the Neverland Stage No. 42 on the map
The show is everyday, except Sunday
Reservation for the show is at Jungle Aqua Park Cashier counter and subject upon availability and eligibility, 1 time per stay
Important:
Advance Booking is Required
Booking.com guests excluded
Neverland Museum (Museum of Ancient Egyptian Heritage)
Opens Daily from 10:00 to 12:00 & from 18:00 to 21:00
Museum is located at Alf Leila Area, No. 41 on the map
Games
Note:
Following Games Below are FREE OF CHARGE:
VR Games, Video Games
Location: Neverland Store, Ground Floor area
Open Hours:
10:00 till 12:00
14:00 till 16:00
20:00 till 23:00
Important: Games Duration is 15 minutes ONLY per guest
Play Station Games
Location: Ground Floor, Main Reception Building
(in between Bakery area and Mediterranean Restaurant)
Open from: 11:00 till 15:00 and 19:00 till 22:00
Important: Games Duration is 5 minutes ONLY per guest
Roller Skating
Location: Mid Way Area
Open from: 19:00 till 22:00
Luna Park Midway
11 Games starting from 19:00 till 22:30
Bumper Cars
Location: No. 45 on the map
Opens from 19:00 till 22:00
Bikes
Starting from 12:00 till 22:00
Important: Guests must return the bikes after rental time
ALL ABOVE MENTIONED FREE FACILITIES ARE INCLUDED FOR ALF LEILA WA LEILA, JUNGLE AQUA PARK AND WATER VALLEY GUESTS
RESTAURANTS & BAR TIMINGS
Important: Please refresh the page to get the updated restaurant timingBitte aktualisieren Sie die Seite, um das neueste Timing-Update zu erhaltenПожалуйста, обновите страницу, чтобы получить обновленное время.Odśwież stronę, aby uzyskać najnowsze informacje o czasieVeuillez actualiser la page pour obtenir la dernière mise à jourيرجى تحديث الصفحة للحصول على آخر تحديث للتوقيت
MEAL TIMES
BREAKFAST
Bitte aktualisieren Sie die Seite, um das neueste Timing-Update zu erhalten
Пожалуйста, обновите страницу, чтобы получить обновленное время.
Odśwież stronę, aby uzyskać najnowsze informacje o czasie
Veuillez actualiser la page pour obtenir la dernière mise à jour
يرجى تحديث الصفحة للحصول على آخر تحديث للتوقيت
Main Reception Building
Bakery (Early Breakfast) 02:00 to 05:00
Mediterranean 08:00 to 10:00
Soprano 07:00 to 10:00
TAJ Restaurant CLOSED
Rockin' Burger CLOSED
Jungle Active Pool Area (#5, 6, 9, 11 on the map)
Tagine 07:30 to 10:00
Zum Kaiser 07:00 to 10:00
L'Asiatique CLOSED
Alfredo 08:00 to 10:00
Alf Leila Wa Leila Area
Le Marche 07:00 to 10:00
Mediterranean ALF 08:00 to 11:00 (Late Breakfast)
La Casa CLOSED
LUNCH
Main Reception Building
Mediterranean 12:30 to 14:30
Rockin' Burger 12:00 to 15:00
Waves Food Court (Snacks)15:00 to 17:00
Soprano 12:30 to 14:30
TAJ Restaurant CLOSED
Jungle Active Pool Area (#5, 6, 9, 11 on the map)
Tagine CLOSED
Zum Kaiser 12:30 to 14:30
L'Asiatique CLOSED
Alfredo (Snacks ONLY) 12:30 to 14:30
Alf Leila Wa Leila Area
Le Marche 12:30 to 14:30
Mediterranean CLOSED
La Casa CLOSED
DINNER
Main Reception Building
Soprano 19:00 to 21:00
Rockin' Burger 18:30 to 21:00
Mediterranean 18:30 to 21:00
TAJ Restaurant 19:00 to 21:00
Soprano (Late Dinner) 22:00 to 00:00
Jungle Active Pool Area (#5, 6, 9, 11 on the map)
Tagine 19:00 to 21:00
Zum Kaiser 18:30 to 21:00
L'Asiatique 19:00 to 21:00
Alfredo 18:30 to 21:00
Alf Leila Wa Leila Area
Ala Zeytin ** (a la carte) 19:00 to 21:00
Le Marche 19:00 to 21:00
La Casa 19:00 to 21:00
Mediterranean CLOSED
** Ala Zeytin is closed during Mondays. For Reservation of a la carte restaurant - Pls visit Alf Leila Wa Leila Reception **
Ala Zeytin ist montags geschlossen. Für Reservierungen im À-la-carte-Restaurant besuchen Sie bitte die Rezeption von Alf Leila Wa Leila.
Ресторан Ala Zeytin закрыт по понедельникам. Для бронирования ресторана à la carte, пожалуйста, обратитесь на стойку регистрации Alf Leila Wa Leila.
Restauracja Ala Zeytin jest zamknięta w poniedziałki. W celu rezerwacji restauracji à la carte prosimy o kontakt z recepcją Alf Leila Wa Leila.
Le restaurant Ala Zeytin est fermé le lundi. Pour réserver le restaurant à la carte, veuillez vous rendre à la réception de Alf Leila Wa Leila.
مطعم ألا زيتين مغلق يوم الإثنين. للحجز في مطعم قائمة الطعام (A la Carte)، يُرجى التوجه إلى مكتب استقبال ألف ليلة وليلة.
SNACKS TIMING
Water Valley Area
Snack Bar 12:00 to 16:00
Sandwiches 12:00 to 15:00
Reception Area
Bakery 10:00 to 21:00
Rockin' Burger 12:00 to 15:00
Waves Food Court 12:30 to 17:00
Jungle Active Pool Area (#11 on the map)
Alfredo 12:30 to 14:30
Ice cream
VR Area 19:00 to 21:00
Alf Leila Wa Leila Area
Club MC 12:00 to 16:00
Beach Area
Snack Bar 12:00 to 14:30
BEVERAGES & BAR TIMING
Jungle Bar 08:00 to 00:00
Coffee Bar (Bakery area) 08:00 to 00:00
Water Valley Bar 10:00 to 18:00
La Veranda 10:00 to 18:00
Orange Bar 10:00 to 21:00
Mid Way Bar 19:00 to 23:00
Waves Bar 10:00 to 00:00
Lobby Bar Opens 24Hours
Beach Area
Beach Bar 10:00 to 17:00
Alf Leila Wa Leila Area
Afendina Bar 10:00 to 00:00
Oasis Bar 10:00 to 17:00
La Veranda 18:00 to 00:00
Club MC 18:00 to 00:00
Columbus Bar Opens 24Hours
- Soft Drinks/ Cocktails 10:00 to 00:00
- Tea Time & Snacks 15:00 to 18:00
If you have any food allergies or dietary requirements (including Gluten-Free or Dairy Free Needs), please inform the Reception or visit the Guest Reation Desk to inform the Restaurant Managers. You will be provided a Food Allergen Card to present at the restaurants for your safety and convenience
RESTAURANTS DINNER MENU
Check our restaurant dinner menu by clicking the restaurant name below
Sehen Sie sich die Abendkarte unseres Restaurants an, indem Sie unten auf den Namen des Restaurants klicken.
Ознакомьтесь с меню ужина в нашем ресторане, нажав на название ресторана ниже.
Sprawdź menu naszej restauracji klikając na nazwę restauracji poniżej
Consultez le menu de notre restaurant en cliquant sur le nom du restaurant ci-dessous
قم بالاطلاع على قائمة عشاء مطعمنا بالضغط على اسم المطعم أدناه
Main Reception Building
Jungle Active Pool Area (#5, 6, 9, 11 on the map)
ALF LEILA WA LEILA AREA
HOTEL MAP & ACTIVITIES AREA
SLIDES TIMING & RESTRICTIONS
Kindly follow the guidelines when using the aqua park. If unsure, please ask assistance from our lifeguards
Bitte beachten Sie die Richtlinien bei der Nutzung des Aquaparks. Bei Unsicherheiten wenden Sie sich bitte an unsere Rettungsschwimmer.
Пожалуйста, следуйте правилам посещения аквапарка. Если вы не уверены, обратитесь за помощью к нашим спасателям.
Prosimy o przestrzeganie zasad korzystania z aquaparku. W razie wątpliwości prosimy o kontakt z ratownikami.
Veuillez suivre les consignes lors de l'utilisation du parc aquatique. En cas de doute, n'hésitez pas à demander de l'aide à nos maîtres-nageurs.
يرجى اتباع الإرشادات عند استخدام الحديقة المائية. في حال عدم التأكد، يُرجى طلب المساعدة من منقذينا.
ENTERTAINMENT INFORMATION
Click the categories below to know our Entertainment programs for the whole weekKlicken Sie auf die Kategorien unten, um unsere Unterhaltungsprogramme für die ganze Woche kennenzulernenНажмите на категории ниже, чтобы узнать о наших развлекательных программах на всю неделю.Kliknij kategorie poniżej, aby poznać nasze programy rozrywkowe na cały tydzieńCliquez sur les catégories ci-dessous pour connaître nos programmes de divertissement pour toute la semaineانقر على الفئات أدناه لمعرفة برامجنا الترفيهية طوال الأسبوع
Click the categories below to know our Entertainment programs for the whole week
Klicken Sie auf die Kategorien unten, um unsere Unterhaltungsprogramme für die ganze Woche kennenzulernen
Нажмите на категории ниже, чтобы узнать о наших развлекательных программах на всю неделю.
Kliknij kategorie poniżej, aby poznać nasze programy rozrywkowe na cały tydzień
Cliquez sur les catégories ci-dessous pour connaître nos programmes de divertissement pour toute la semaine
انقر على الفئات أدناه لمعرفة برامجنا الترفيهية طوال الأسبوع
KIDS CLUB INFORMATION
Kids under 4 years old must be accompanied by a parentKinder unter 4 Jahren müssen von einem Elternteil begleitet werdenДети до 4 лет должны быть в сопровождении родителей.Dzieci poniżej 4 lat muszą być pod opieką rodzicaLes enfants de moins de 4 ans doivent être accompagnés d'un parentيجب أن يكون الأطفال الذين تقل أعمارهم عن 4 سنوات برفقة أحد الوالدين
Kids club location: No. 16 on the maplocation is just before the Mid Way street if coming from Main Reception
Kids under 4 years old must be accompanied by a parent
Kinder unter 4 Jahren müssen von einem Elternteil begleitet werden
Дети до 4 лет должны быть в сопровождении родителей.
Dzieci poniżej 4 lat muszą być pod opieką rodzica
Les enfants de moins de 4 ans doivent être accompagnés d'un parent
يجب أن يكون الأطفال الذين تقل أعمارهم عن 4 سنوات برفقة أحد الوالدين
Kids club location: No. 16 on the map
location is just before the Mid Way street if coming from Main Reception
...Thank you...Danke...Спасибо...
...Dziękuję...Merci...شكرًا لك...
